Terms and Conditions

Dear clients,

Please take a few minutes to read our Terms and Conditions and, please, understand that if you do not accept these Terms and Conditions, you will not be able to order any products from our Site. 

1. Scope

The following Terms and Conditions, as in force on the date of order, shall exclusively apply to the pre-contractual and contractual relationship between (a) Cosmetics Bulgaria, whose registered office is located at 17 Graf Ignatiev str. Varna, 9000, Bulgaria, when acting as reseller of the products on this website (the actual seller hereinafter referred to as the “Seller”, “we”, “us”) and (b) you (the “Buyer”, “you”, “your”) for the purchase of products by you.

These Terms and Conditions will supersede any and all other terms and conditions contained in or referred to in order(s), in correspondence or elsewhere and this notwithstanding any provisions to the contrary in such other terms and conditions. The Seller reserves the right to amend these terms and conditions at its sole discretion. Please, do check them from time to time to be advised of our Terms and Conditions. We will notify you of significant changes in an appropriate way. 

2. Placement of order – Offer – Contract conclusion

Orders may be placed online at the website of Cosmetics Bulgaria (the “Site”) which is available in English and Bulgarian. Before placing the order, the Buyer may review and change the order related data at anytime in the shopping basket area of the Site. The Buyer may identify and correct input errors at anytime, before finally submitting the order by clicking the "submit order" button, by reviewing the order and the price, reviewing the details of each product and selecting or deselecting a product. 

The presentation of products on the Site does not constitute a binding offer from the Seller.

We reserve the right to limit the maximum product quantity and/or the maximum amount per order.

Orders placed by clicking the "submit order" button by the Buyer constitute a binding offer to us to enter into a purchase agreement. However, orders may be placed and transmitted only if the Buyer accepts these Terms and Conditions by placing a checkmark in the appropriate check box, thereby including them into his/her offer. Once the Buyer has placed an order with the Seller, we will send him/her an e-mail confirming receipt and listing details of the order (order confirmation) without undue delay. This order confirmation does not constitute acceptance of the offer, but is only intended to inform the Buyer that we received his/her order. A contract of sale shall be concluded only when we ship the ordered product to the Buyer and confirm shipping with a second e-mail (shipping confirmation). 

3. Consumers right of withdrawal, incomplete deliveries and damages and faulty products

As consumer, the Buyer has the right to notify the Seller that he/she waives the purchase, without penalties and without indicating any motive, within fourteen (14) calendar days as of the day following the delivery of the product.

The delivery cost for the return of the products (i) if no fault is found with the products will be paid by the Buyer. All products must be unopened and unsealed and there shouldn't be any sign of use. 

The Buyer has no right to waive his/her purchase if it is unsealed.

Incomplete deliveries and damages and faulty products

You may (a) exchange the products, or obtain a full refund if the products in your order are damaged or faulty upon receipt, or (b) if the products you have received are not the products you originally ordered.

We reserve the right to ask for photographical evidence of any such damage and you are obliged to cooperate. 

(a) Exchange:

When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge or we offer an adequate and fair solution with your best interest in mind.

(b) Refund:

When returning damaged or faulty we will refund (to the original credit or debit card account used to make the online purchase): 

a) the full purchase price

b) the delivery charges incurred in delivering the products to you (where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned); and

c) the shipping costs to return the products to us;

provided you first return the products in your order to us in the condition in which you received them.  If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.

The above provisions do not affect your statutory rights.

4. Product descriptions and prices

We will take all reasonable care to ensure that descriptions, photos, details and prices of the products appearing on the Site are accurate at the time they are entered onto the system. The Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced or described. If a Product’s correct price is higher than the price stated on our Site, we reserve the right to cancel your order prior to sending you shipping confirmation (as defined above) or to supply it at the previously indicated price. 

Product prices are in EUR (main currency) and are stated exclusive of delivery charges which will be indicated separately on our Site and before order completion. 

While we aim to keep the Site as up to date as possible we do not warrant that product descriptions or other content (images, photos, weight, volume, etc.) available on the Site are accurate, complete, reliable, current, or error-free.

5. Delivery

The Seller will make every effort to deliver the product within the term indicated on the Site and in any event within thirty (30) business days as confirmed of the order. Nonetheless, the times indicated on the website are indicative only. The Seller shall not be liable in any way if delivery takes place at a later date. 

The Buyer shall not be entitled to compensation or contract cancellation due to a delay in delivery, unless the delay was caused by the Seller or its supplier, and can be attributed to wilful misconduct or gross negligence. If the delay in delivery exceeds thirty (30) business days, the Buyer shall be entitled to withdraw from the contract and shall be refunded of the payments already effected.

To the fullest extent permitted by the applicable law, if the Seller is unable to deliver the ordered product through no fault of its own, because our supplier does not fulfil its contractual obligations, we shall be entitled to withdraw from the contract vis-à-vis the Buyer, if already entered into. In this case the Buyer will be advised immediately of the unavailability of the product. We will then return the sums paid by you within thirty (30) business days beginning with the day after the end of the delivery period if we cannot supply the product purchased by you because it is not available. 

The Seller ships orders via UPS and DPD courier services or regular postal service for international orders and Econt and Intime courier services for domestic orders. All items are insured by the Seller until they have been delivered to your address. In case of incomplete or damaged deliveries, please refer to section 3 hereto.

Insofar if it is impossible to effect delivery to the Buyer, because the delivered merchandise does not fit through the Buyers entrance door, front door, or the staircase, or because the Buyer cannot be found at the address he indicated, although the Buyer was apprised of the delivery date with a reasonable period of time, the Buyer shall bear the costs for the unsuccessful delivery.

6. Payments

Payment can be made by credit cards (Visa, Mastercard or Maestro). By using and verifying a credit card, you confirm that the card being used is yours. The amount payable will be debited from your account when your order is accepted by us. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to us, we shall postpone delivery and contact you. In that case we shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (Secured Socket Layer) connection. We shall not be liable for any misuse of information by third parties.

Any Payment will only be deemed effected when our bank account will have been irrevocably credited of the amount due.

7. Risk

The products will be delivered to the place of delivery specified in the Seller’s shipping confirmation. Risk of loss, damage and theft of the products transfers to the Buyer upon delivery and from there on.

Products shall remain the property of the Seller until complete and final payment of the purchase price including any transportation charges. 

8. Use of our website

1. Your account

You may choose to register for an account on the Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Cosmetics Bulgaria's best interests to do so.

2. Access to our website

In the access or use of the Website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Website. You shall act always in accordance with the law, custom and in good faith. It is strictly prohibited to use or contact this Website to disrupt or damage the Website, its contents or its security measures or to harass or disparage Cosmetics Bulgaria or its products or services or personnel. No unsolicited email (spam) may be directed to or through this Website. Users may not use this Website in order to transmit, distribute, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity or other personal rights of others, or (c) that is libelous, obscene, threatening, abusive or hateful. IF YOU DEFAULT NEGLIGENTLY OR WILLFULLY IN ANY OF THE OBLIGATIONS SET FORTH IN THESE TERMS AND CONDITIONS, YOU SHALL BE LIABLE FOR ALL THE LOSSES AND DAMAGES THAT THIS MAY CAUSE TO COSMETICS BULGARIA. 

3. Intellectual Property

All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. 

All content available on the Website, including but not limited to text, graphics, button icons, images, audio clips, data compilations and software, and the compilation and arrangement thereof (collectively, the "Content") is the property of Cosmetics Bulgaria and is protected by international copyright laws.

Except as required under applicable law, neither the Content or Trademarks nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent. Requests for permission should be send via e-mail, or in writing, to the addresses provided on our Contact Us page. 

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